FAQ -Frequently Asked Questions

Most searched Questions

Keikanetti’s address has changed on June 1, 2021. The new address is https://seure.planier.net/www/signin.aspx

If you are interested in expanding your duties or work area, or are interested in a job that’s posted in Seure’s jobs listing, you do not need to apply via new application. Contact us with this form and tell us your wishes. We will contact you.

Yes, the message can be from Seure and it’s legitimate. Seure can send text messages to their workers, for example work shift suggestions.

The operator that Seure uses is Fujitsu. They use 12147 as the sender number for several of their clients, so from the phone number 12147, you can receive text messages from Seure, but also from other Finnish organizations, like doctor visit reminders from health stations.

If you want to read or change your information after submitting an application, you can log in here. For identification, you can use your email, Facebook or LinkedIn accounts.

Seure’s recruitment system doesn’t require a username or a separate password. For identification, you can use your email, Facebook or LinkedIn accounts. If you want to read or change your information after submitting an application, you can log in here.

Please call to our employee services. We identify you and give you the number.

Order a new password using the Unohtuiko salasana button in Keikkanetti login page, using desktop computer. To order a new password you’ll need your worker ID number.

  • Please note that the password can only be ordered with your worker ID number, not with your email address.
  • Note that you can change your password on in Keikkanetti and on desktop computer, not on your mobile phone.
  • I have forgotten my Worker ID number, please call to our employee services. We identify you and give you the number.

If you have previously worked in Seure, please call to our employee services. We’ll update your information for you to start working with us again.

Please do not submit an application to an open job posting. After we have activated your Seure worker status, you’ll be able to apply for the open positions through our internal reqruiting.

There are two kinds of employment in Seure.

  • Gigwork: If your contracted employment is less than 16 days, you will be paid by the hour.
  • You will be paid twice a month.
    • Work done in days 1.-15. will be paid at the last day of the same month.
    • Work done in days 16.-31. will be paid at the 15th day of the following month.
    • See payday calendar 2019 for gigwork
  • Monthly employment: If your employment is more than 16 days, you’ll be paid for the month’s work.

If the payday lands at Saturday or Sunday, you’ll be paid the previous Friday.

If you suddenly fall ill, you must inform both Seure and your workplace as soon as possible. To Seure the sick leave notice is done by sending a text message. Read from Portaali-guide (in Keikkanetti) the instructions on how to send a sick leave notice via text message.

If you are unable to send a message, you can also call Seure. You must telephone immediately or, at the latest, the following morning once Seure’s telephone service opens. See phone numbers and times here.

You must also inform your workplace of your illness as soon as possible.

Once you’ll find out the lenght of your  sick leave, notify Seure. Instructions for how to send a sick leave document to Seure can be found here.

Currently all of our positions require basic Finnish (or Swedish) skills. This is because Finnish is generally spoken in the workplaces where our personnel go to work. This means that workers need to be able to communicate in Finnish in their work environment.

Most or our work is substitute work. When working as substitute staff, most work shifts start with a quick introduction to the assignment in the workplace. Our workers must be able to understand their assignments according to instructions given in Finnish.

Our employees must also be able to use our work shift booking system Keikkanetti, which is currently available only in Finnish.

We don’t require fluency in Finnish or any kind of language certificate. Basic skills and ability to communicate using words used in your work field is enough. To get an understanding in your level of working Finnish, the work interviews are held in Finnish

  • Emplyee can send their tax card to Seure here.
  • Employee can send their sick leave certification to Seure here.
  • Emplyee can send their bank account number to Seure through Keikkanetti Hotline message.
  • Emplyee can send their other documents (like examination certification):
    • Via OmaSeure mobile application is the preferred sending method. 
    • Employee can also send a document as an email attachment to
      dokumentit@seure.fi. Write in your message’s subject headline what document you are sending.
    • A copy of the document can also be send to us by post. The adress is Seure Henkilöstöpalvelut Oy PL 650, 00099 Helsingin kaupunki.
    • Employee can also bring the document to Seure’s office,  Käenkuja 1B (mon-fri 8.15-15.30) or leave the document in Seure’s mailbox outside the front doors.
  • Job applicant: Note that we only handle applications that are submitted through our application system.

At the moment it’s not possible to apply with an open application or with CV or connect-profile information only. Please apply to an open job position.

  • You can send your job application without contacting Seure. In case you encounter any problems as a job applicant, please call us or send an email to seure @ seure.fi. Check exact contact details and opening hours.
  • Employees can contact us through Keikkanetti by sending hotline messages.
  • Unfortunately we can’t help you on Facebook or on other social media platforms if it involves handling sensitive personal information (such as personal identity number or tax number).
  • After Seure has employed you, you can browse available work shifts in Keikkanetti (desktop computer) or OmaSeure app (mobile phone). Log in using your username (4–6 digits) and password. Read more in our OmaSeure user guide.
  • We don’t currently offer language training.
  • We don’t have an upper age limit. Only some of the jobs at HUS hospitals have an upper age limit of 72 years.
  • Seure hires employees who have passed the official retirement age exclusively for on-demand work, not for longer employment periods.
  • Our principle is that we don’t hire employees under the age of 18.

To apply, a foreign job applicant needs:

  • A Finnish personal identity number
  • A bank account of a natural person
  • A passport or other official photo identification which reveals the person’s nationality.
  • Additionally, citizens of non-EU and non-EEA countries must prove their right to work (stated in residence permit card).
  • We also require a level of Finnish language skills that is adequate to perform work tasks.
  • Read more:
  • Not all of our positions require a certificate of vocational competence. For example, it’s possible to work in education or in food or cleaning services with sufficient work experience. Our job postings mention the level of work experience and training required.
  • We also offer familiarization; a period during which you learn the practicalities of working in the position for which you want to apply. We publish available familiarizations as job postings. You may apply for familiarization in the same manner as for a job.
  • We publish all the open positions on our website. The easiest and the most convenient way to apply is to use your home computer.
  • There are two self-service computers in the lobby of our office available for browsing our open positions and submitting job applications. You can find the street address and a map here.
  • We can only process applications sent through our online application service.
  • If you are interested in more than one job position, it’s enough that you fill a form for the position that interests you the most. There is a question about if you are applying for multiple positions in the application form, please tell about the other applied positions there.
  • For most of our open job positions, we process arriving applications while the job posting is still open.
  • The processing time varies depending on the position, and that is why we can’t estimate the processing time.
  • We phone or send an email to all job applicants who have applied for an open position.
  • Your application and CV must be in Finnish. Instructions for applying can be found here.